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frequently asked questions about hair color
If you are unsure about which hair color you should choose, you can always contact our online support via the chat on the website with a picture of your hair and a picture of the desired result and we will help you with recommendations on products and procedures. You can also read our guide to finding your hair color according to our color chart here .
To mix a tint:
- Measure out as much color cream as you need .
- The amount of color cream x 1.5 = the amount of Activator 5 vol .
- Mix the color with Activator 5 vol until the consistency is smooth.
- Apply to towel-dried hair for easy application and leave on for about 15-30 minutes.
Example: 40g color cream + 60g Activator 5 vol.
If you feel unsure, you can always contact our online support via the chat on the website.
To mix a color:
- Measure out as much color cream as you need .
- Amount of color cream x 1.5 = amount of Activator.
- You can make Activator 10 vol by mixing equal parts of 5 vol and 20 vol.
- Mix until the consistency is smooth.
- Apply to towel-dried hair for easy application and leave on for about 15-30 minutes.
Example: 40g color cream + 30g Activator 5 vol + 30g Activator 20 vol.
If you feel unsure, you can always contact our online support via the chat on the website.
To mix a brightening color:
- Measure out as much color cream as you need .
- The amount of color cream x 1.5 = the amount of Activator 20 vol .
- Mix the color with Activator 20 vol until the consistency is smooth.
- Apply to towel-dried hair for easy application and leave on for about 15-30 minutes.
Example: 50 g color cream + 75 g Activator 20 vol.
If you feel unsure, you can always contact our online support via the chat on the website.
To mix color that covers gray hair:
- Measure out as much color cream as you need .
- Measure out an equal amount of Activator 20 vol .
- Mix the color with Activator 20 vol until the consistency is smooth.
- Apply to towel-dried hair for easy application and leave on for about 15-30 minutes.
Example: 50 g color cream + 50 g Activator 20 vol.
If you feel unsure, you can always contact our online support via the chat on the website.
All numbers on our color shades have a specific meaning.
The first number indicates the color level, that is, how dark or light the color is. Number 1 represents the darkest shade, black, while number 10 is the lightest shade, light blonde.
The second number indicates the tone of the color; different shades of color give a warm, cool or neutral tone.
It is important to always start from the starting point that your hair has today. You always need to choose a color at the same level as your hair is today or darker. If you want to lighten your hair, you need to bleach your hair first.
3 tips to make the color last longer:
- Wash your hair with Post Color Shampoo immediately after coloring.
- Wash your hair less often and with cooler water.
- Invest in good products that preserve color, True Care is a color preserving series.
One tube of True Colour hair dye 100 ml is mixed with 1 bottle of Activator 150 ml, this is enough for long thick hair. We recommend starting by mixing half the tube of dye with half the bottle of Activator to start with.
An opened tube that is properly sealed will last for at least 5 years. Store the tube in a dark place (e.g. in a cupboard or drawer) and at room temperature.
You can apply the hair color to dry or towel-dried hair. We recommend applying the color to towel-dried hair, as it requires less color and you get an even result more easily.
You apply color closest to the scalp and 1-5 cm out depending on the desired result. We often recommend a neutral or ashy tone at the base for a natural result.
Yes, we recommend starting with the base color then applying color to the lengths, then combing carefully between colors to avoid an edge.
Bleaching & Reboot
Bleaching has a single task: to remove the pigments from the hair.
During the bleaching process, the underlying pigments will come to the fore. If you go from dark brown to blonde, you will see colors like red, orange, orange-yellow, yellow, and light yellow.
It is important to never bleach your hair beyond a light yellow shade, like the inside of a banana. If you go beyond this, the tint or shading will not be able to stick, and you will not be able to change the shade.
To achieve the desired shade, we recommend using True Colour hair colour or toning after bleaching. This gives you control over the colour result and helps create the shade you desire.
Within 48 hours of a colour treatment, you can use our True Colour Reboot to remove unwanted pigments from your hair. True Colour Reboot is a vitamin C-based formula that cleanses your hair of old pigments, metals and impurities. The product comes in powder form and is mixed with warm water. It can lift your permanent hair colour up to two levels and is perfect for removing metals, impurities or unwanted pigments from your hair. Colour Reboot is a great base for those who want to lighten their hair while maintaining the quality of their hair before bleaching.
If you need help, you can always contact our support via the chat on the website, and we will be happy to help you.
Which Activator you choose depends on the result you desire:
For 1-step bleaching, we recommend Activator 5 vol. If you want to bleach 2 steps, choose Activator 20 vol.
We do not recommend using a volume higher than 20 vol when bleaching. If you want to go lighter in a gentle way, we suggest bleaching your hair more times with Activator 20 vol instead of using a higher volume.
Our Colour Reboot deeply cleanses the hair of pigments, impurities and metals:
Mix 1 sachet with 180 ml of warm water until the product has a jelly-like consistency. (For short to shoulder-length hair, you may want to divide the sachet.)
- Wash your hair twice with Detox Shampoo with high pH.
- Apply Colour Reboot to towel-dried hair as a mask.
- Cover your hair with a plastic bag to create heat and activate the product.
- Leave on for 45 minutes and then rinse out the product 2-3 times with Detox Shampoo.
The hair should not feel rough after the treatment. If you feel a rough feeling, it is likely that metals have come to the surface, and it is recommended that you do the treatment again.
True Colour Reboot is a gentle treatment that works by naturally removing impurities, metals and unwanted pigments with the help of Vitamin C. Unlike traditional bleaching, which can be more stressful on the hair, Colour Reboot offers a gentler alternative to cleanse the hair and prepare it for future colour treatments.
To go lighter, we recommend our True Blond Plex bleaching together with Activator.
Please contact our online support via the chat on the website and send us a picture of your hair and the result you want. We will be happy to help you with recommendations on products that are right for you.
QUESTIONS ABOUT YOUR ORDER
Our online support is open weekdays 8 am to 7 pm and weekends 10 am to 4 pm. We respond as quickly as we can, but during high load times the response time may be up to 48 hours.
Please email order@octoberstockholm.com and we will help you.
On my pages you will find more information about your order, you log in by verifying yourself with your phone number.
To return an order, email order@octoberstockholm.com and we will help you.
For delivery within Sweden, the delivery time is normally 2–5 working days. Please note that if an order is placed after 12:00 the day before a holiday, delivery may be delayed due to holidays.
Reseller
We are available at selected ICA stores and hairdressers around the country. You can find all our retailers here .

we help you achieve your dream hair color
ABOUT OUR SUPPORT
Dyeing your hair at home has long been an option on the market, until now there has been a lack of a safe place to ask the important question: "How do I dye my hair at home in the best way?" If you were to ask your hairdresser how to maintain your hair at home, the answer would often be that "home dye is not good enough". But the problem is not in the products - but in the lack of the right knowledge.
For us, it goes without saying that we want to be there for you throughout the process, which is exactly how our True Colour Online Support was born. We wanted to create a service that not only offers professional and gentle products of the highest quality, but also gives you the knowledge and guidance you need to achieve salon results at home.
Over the past 1.5 years, our online support has helped over 10,000 customers. By submitting pictures of their hair and describing their desired result, each customer receives a customized recipe from us.
Our Online Support has been hugely appreciated. Customers often share their results with us and provide feedback, both on what they love and what can be improved. This dialogue allows us to constantly develop our products and meet market demand – all with the customer’s best interests in mind.
